At Awever, we believe in creating lasting memories for you and your beloved pets. Our personalized keepsakes are designed with love, ensuring that every piece reflects the unique bond you share with your furry friends. Whether you’re looking for a special gift or a cherished memento, our warm and inviting online shop is here to help you celebrate your pet in style. Join our community of Australian pet lovers and discover the perfect way to honor your furry companions today!
Frequently Asked Questions
What are your customer service hours?
Our customer service team is available from 9 AM to 5 PM, Monday to Friday, to assist you with any inquiries or support you may need.
How can I contact customer support?
You can reach our customer support team via email at support@awever.com.au or by filling out the contact form on our website. We aim to respond within 24 hours to ensure your questions are addressed promptly.
Do you offer international shipping?
Yes, we do offer international shipping options for our customers outside Australia.
What is your return policy?
We have a 30-day return policy for unused and undamaged items. Please ensure that the items are in their original packaging and contact us for further instructions on how to return your order.
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order within 1 hour of placing it. Please contact our customer service team as soon as possible to make any adjustments. After this period, we may not be able to accommodate changes due to processing.